Welcome to Hicks Interiors, an interior design company offering both a service and product to both residential and commercial clients (the “company”, “us”, “we”).
By using our services, you agree to the terms and conditions from now on, which govern the relationship between Hicks Interiors and each client. If you do not agree to be bound by these terms and conditions, you may not proceed with our services. These terms and conditions may change from time to time so please check and read them regularly.
Before you book a design consultation or place an order, if you have any questions relating to these terms and conditions, please contact us at firstname.lastname@example.org
1. Acceptance of Order, Cancellations, Alterations
Stocked Soft Furnishings - An order will only be accepted once payment has been received (unless alternate payment terms have been agreed) and written confirmation has been received confirming the order.
Bespoke Soft Furnishings - An order will only be accepted once payment has been received (unless alternate payment terms have been agreed) and written confirmation has been received confirming the order.
Products ordered as part of the design service (Soft Furnishings, Furniture, Wallpaper, Paint and/or accessories) - An order will only be accepted once payment has been received (unless alternate payment terms have been agreed) and the Schedule of Works has been approved and signed by the client.
Shopping List for Virtual Clients - Any third party products made as a suggestion to the client in the form of a “Shopping List” will not be ordered through Hicks Interiors. It will be down to the client to place orders and arrange deliveries directly with the suggested supplier.
Bespoke Soft Furnishings/Upholstery/Furniture - In the instance Hicks Interiors is supplying any bespoke products to residential clients then an order will only be accepted once payment has been received (unless alternate payment terms have been agreed) and written confirmation has been received confirming the order.
Products ordered as part of the design service (Soft Furnishings, Furniture, Wallpaper, Paint and/or Accessories) - An order will only be accepted once payment has been received (unless alternate payment terms have been agreed) and the Schedule of Works has been approved and signed by the client.
Hicks Interiors cannot be held responsible for any order cancellations that are beyond our control. Orders may be cancelled if:
We have the right to charge clients for any costs incurred to the business should we agree to cancelling the order. These charges include, but are not limited to, delivery charges to obtain goods, the costs to return products to our suppliers, or admin fees.
Any issues that are identified during consultations or measuring service will be made clear to the client prior to order acceptance. If the client continues to proceed with the order without taking the professional advice given to minimise risks and a problem was to occur, we will charge an additional fee for reviewing the issues post installation. The additional fee will be charged as a second consultation fee. In this instance we will not be held accountable for the following:
If we have not carried out a site measure and are using measurements provided to us and these measurements later turn out to be inaccurate, there will be a fee charged if alterations are required. We cannot accept returns or refund requests due to the bespoke nature of the order.
We are not acceptable for any errors made by the clients, therefore please ensure your measuring is thorough and accurate. Products will be charged at their full price if they are to be remade due to mistakes made by the client.
If there is a dispute regarding the final measurements on finished products we will charge one consultation fee if the products prove to be manufactured correctly.
In the event of a renovation or new build project where measurements are taken during the construction stage please be aware a final check measure will need to take place once the walls are finished (plastered) and flooring is either in place or detail specifications have been given for the designer to make the necessary deductions.
Delivery charges will be determined during the quotation stage of the design service and will depend on the size and weight of the products being delivered.
We currently only operate within Kent and Surrey therefore, deliveries outside these areas are only available at the company's discretion. We are unable to deliver to anywhere outside of the UK.
Delivery timeframes will vary depending on the supplier and may be subject to delays that exceed our control. We will do our best to schedule our deliveries with your project time frames however, some products have longer lead times than others. N.B. Please state your project deadlines and preferred installation dates at the easiest convenience. If, for any reason you are unable to accept deliveries at the scheduled time and date we will need as much notice as possible to try and rearrange deliveries.
Any orders that are lost by the courier will be replaced free of charge following confirmation the order was lost while it was under their responsibility.
We will make the client aware of delivery dates at the earliest opportunity, it is the clients responsibility to ensure someone is there to receive the products. If the products become undeliverable an additional delivery fee will be charged to resend them.
N.B. We do not hold any liability for delivery of products suggested as part of the “Shopping List” as it is the responsibility of the client to arrange delivery. Any issues or disputes should be taken up with the supplier directly.
Please check the terms and conditions regularly to confirm delivery T&Cs.
4. Returns and Refunds
Due to the nature of the company, returns and refunds will not be accepted on any bespoke or made to measure products unless they arrived damaged or faulty.
In the event the products arrive damaged or faulty as a result of production Hicks Interiors will correct the fault or refund the client the price of the products.
For any faulty/damaged goods we will require the following:
Some stocked items will be subject to a refund requested that will be approved before acceptance.
N.B. We are not involved in any refunds or returns on products suggested as part of the “Shopping List”. Any issues or disputes should be taken up with the supplier directly.
4. Consultations/Site Survey
A consultation or measure will not take place until payment has been received for this service. A delay in the consultation or measuring service could result in a delay to the project.
If our designer is prevented from carrying out either the consultation or survey by anyone on site resulting in a second visit, this time will be charged at an additional fee. Please make sure there are no obstructions that will prevent the designer carrying out the consultation or survey as these will also result in a return visit.
The client must make sure there are no hazards on site that can cause risks to our staff. The client will be liable for any accidents or injuries caused due to a lack or reasonable care and or communication when providing access to the site. Any potential risks must be communicated to the designer upon arrival.
6. Consultation Cancellations
7. Ownership of the design